Privacy Policy

At X8 Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services. This policy is designed to comply with Australian Privacy Laws, Google Play Store requirements, and iOS App Store guidelines.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Download and use our mobile applications
• Create an account or profile
• Contact us through our website, email, or in-app support
• Request information about our services
• Subscribe to our newsletter or updates
• Participate in surveys, contests, or promotional activities
• Provide feedback or reviews

1.2 Automatically Collected Information

When you visit our website or use our mobile applications, we may automatically collect:

• Device information (model, operating system, version, unique device identifiers)
• IP address and approximate location data
• Browser type and version
• App usage statistics and crash reports
• Pages visited and time spent on our site/app
• Referring website addresses
• Network connection type
• Performance and diagnostic data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: Providing and maintaining our applications and services
• User Support: Responding to your inquiries, requests, and providing customer support
• App Functionality: Enabling core features and functionality of our applications
• Performance Optimization: Improving app performance, fixing bugs, and enhancing user experience
• Analytics: Understanding how users interact with our apps to improve features
• Communication: Sending you updates, notifications, and promotional content (with consent)
• Legal Compliance: Complying with legal obligations and protecting our rights
• Security: Protecting against fraud, abuse, and ensuring app security
• Personalization: Customizing your experience based on preferences and usage patterns

4. Data Sharing and Third-Party Services

4.1 Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted third-party service providers who assist in app operations
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Analytics Services: Anonymized data may be shared with analytics providers
• Crash Reporting: Crash data may be shared with debugging services

4.2 Third-Party SDKs and APIs

Our apps may include third-party Software Development Kits (SDKs) and APIs for:

• Analytics and performance monitoring
• Crash reporting and debugging
• Authentication services
• Cloud storage and synchronization
• Push notifications
• Social media integration

Each third-party service has its own privacy policy, and we encourage you to review them.

5. Data Security and Storage

We implement comprehensive security measures to protect your personal information:

• Encryption: Data encryption in transit and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Secure Infrastructure: Use of secure cloud services and data centers
• Regular Audits: Regular security audits and vulnerability assessments
• Data Minimization: Collecting only necessary data and regular data purging
• Incident Response: Comprehensive incident response and breach notification procedures

6. Your Rights and Controls

6.1 Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Know what personal information we hold about you
• Access your personal information
• Correct any inaccurate or outdated information
• Request deletion of your personal information in certain circumstances
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6.2 Additional User Rights

You also have the right to:

• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Opt-out of marketing communications and data processing
• Account Deletion: Request complete account and data deletion
• Tracking Control: Control app tracking and targeted advertising
• Permission Management: Manage app permissions through device settings

7. Cookies and Tracking Technologies

Our website and mobile applications may use various tracking technologies:

• Cookies: Small data files stored on your device
• Local Storage: Browser and app local storage mechanisms
• Analytics Tools: Tools to understand user behavior and app performance
• Advertising IDs: Device advertising identifiers (with your consent)
• Session Tracking: Temporary tracking for app functionality

You can control many of these technologies through your device settings and browser preferences.

8. Children's Privacy (COPPA Compliance)

We are committed to protecting children's privacy and comply with COPPA (Children's Online Privacy Protection Act):

• Our services are not directed to children under the age of 13
• We do not knowingly collect personal information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately
• Parents can contact us to review, delete, or stop the collection of their child's information
• We implement age verification mechanisms where appropriate

9. International Data Transfers

As an Australian company, we primarily store and process data within Australia. However, some data may be transferred internationally for:

• Cloud service providers with global infrastructure
• Third-party analytics and support services
• Legal compliance in various jurisdictions

We ensure appropriate safeguards are in place for any international transfers, including:

• Adequacy decisions by relevant privacy authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• App Usage Data: Typically retained for 12-24 months for analytics purposes
• Support Communications: Retained for 3 years for quality assurance
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Aggregated Data: Anonymized, aggregated data may be retained indefinitely

11. Advertising and Marketing

If our apps include advertising or marketing features:

• We comply with advertising platform policies (Google AdMob, Apple Search Ads, etc.)
• Users can opt-out of personalized advertising
• We respect Do Not Track signals and similar mechanisms
• We provide clear disclosure of advertising practices
• We implement appropriate controls for sensitive advertising categories

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• Updates to applicable laws and regulations
• New features or services
• Feedback from users or regulatory authorities

We will notify you of material changes through:

• In-app notifications
• Email notifications (if you've provided an email address)
• Prominent notices on our website
• App store update notes where appropriate

13. Our Commitment to Free Services

As a company that provides free applications and website solutions, we want to assure you that:

• We do not monetize your personal data through sales to third parties
• Our free services are supported through ethical means
• We maintain the same privacy standards for all users, regardless of payment
• Your privacy is not compromised in exchange for free services
• We believe in creating value through quality software, not data exploitation